Maya AI — AI Customer Service Platform

Why Maya

Built for how Malaysia actually talks

One AI teammate that handles the languages, channels and working hours your customers expect — so your human team can focus on what matters.

Speaks like a Malaysian

Fluent in Bahasa Malaysia, English, Mandarin and Tamil — and yes, Maya understands "Tak apalah, can settle tomorrow?" code-switching too.

WhatsApp-first

Deploy on WhatsApp Business API, Facebook Messenger, Instagram, Telegram and your website — all managed from one inbox.

Resolves in seconds

Average first response under 15 seconds, at 3 AM on a public holiday too. 92% of enquiries close without ever touching your team.

Seamless human handoff

Complex or sensitive cases route to your agents with full conversation history, detected sentiment and suggested replies.

Analytics that matter

Track CSAT, resolution rate, cost per conversation and trending issues in real time from the Maya Console.

PDPA compliant

Customer data hosted in-country with Malaysia PDPA 2010 compliance, AES-256 encryption and role-based access control.

Live Demo

Put Maya to the test, right now

Pick an industry and tap a question. This is a real slice of how Maya handles customers — instant, on-brand, and in the channel your customers already use.

No scripts, no forms — customers just ask naturally, in any language mix.

Real actions taken — refunds filed, addresses updated, bookings changed.

Humans stay in the loop — tricky cases hand over with full context.

MayaBatikBox · Online Store

AI · LIVE

How it works

Live in 48 hours, not 3 months

No engineering team required. If you can upload a document, you can deploy Maya.

01

Connect

Plug in WhatsApp, web chat and social channels. Import your FAQs, SOPs and product docs — PDFs, spreadsheets or a simple website link.

02

Train

Maya learns your brand voice, policies and product catalogue in minutes. Review and approve sample answers before anyone sees them.

03

Launch

Go live and watch resolution rate climb from day one. Our KL-based team monitors the first week with you, free of charge.

Maya Console

Every conversation, measurable

See exactly what your AI team resolved today — by channel, language and ringgit saved.

Maya Console

LIVE

0conversations today ▲ 18%

0%auto-resolved ▲ 3.1%

0savg. response time

RM 0kcost saved this month

Conversations by channel this week

482

Mon

601

Tue

545

Wed

712

Thu

880

Fri

654

Sat

438

Sun

Languages handled today

Bahasa Malaysia42%

English35%

中文18%

தமிழ்5%

Resolved right now

Pricing

Cheaper than one support hire

Transparent MYR pricing. No per-message fees, no surprise bills at the end of the month.

Startup

For small teams getting started with AI support.

RM 499/mo

billed monthly · cancel anytime

1 channel (web or WhatsApp)
1,000 conversations / month
Bahasa Malaysia + English
Knowledge base training
Email support

Start Free Trial

Growth

For businesses serious about customer experience.

RM 1,299/mo

billed monthly · 14-day free trial

5 channels, one inbox
10,000 conversations / month
4 languages + Manglish
Maya Console analytics
Human handoff + agent assist
Priority WhatsApp support

Start Free Trial

Enterprise

For banks, telcos and high-volume operations.

Custom

annual agreement · dedicated SLA

Unlimited channels & volume
Core system integrations (API)
On-prem / private cloud option
99.9% uptime SLA
Dedicated customer success manager

Talk to Sales

Customers

Malaysian teams, real results

★★★★★

"Maya resolved 78% of our WhatsApp enquiries from the very first week. Our CSAT score went up, not down — customers genuinely can't tell the difference until we tell them."

Farah AzizHead of Customer Experience, RiaBank Digital

★★★★★

"We now answer in BM, English and Mandarin without hiring three separate teams. Setup genuinely took two days — our FAQ spreadsheet was all Maya needed."

Jason LimCo-founder & COO, BatikBox

★★★★★

"The handoff to human agents is the best I've seen in any tool — customers never have to repeat themselves. Support cost per booking dropped 55% in one quarter."

Rajesh NairVP of Operations, SkyGo Holidays

FAQ

Questions, answered

How long does implementation really take?

Most teams go live within 48 hours. Connect your channels, upload your knowledge base (FAQs, SOPs, product docs), review Maya's answers, and launch. Enterprise integrations with core banking or telco systems typically take 2–4 weeks.

Does Maya really understand Manglish?

Yes — Maya is trained on real Malaysian conversations, so code-switching like "parcel saya tak sampai lagi, can check?" is parsed naturally. Maya also mirrors the customer's tone: formal for banking, friendly for e-commerce.

Where is our customer data hosted?

All customer data is hosted in Malaysian data centres and processed in line with the Personal Data Protection Act 2010 (PDPA). Data is encrypted with AES-256 at rest and TLS 1.3 in transit, with role-based access for your team.

What happens when Maya can't answer something?

Maya detects low confidence, frustration or VIP customers and hands the conversation to a human agent with the full chat history, detected sentiment and a suggested reply. The customer never has to repeat themselves.

AI customer service that speaks your customer's language.

Built for how Malaysia actually talks

Speaks like a Malaysian

WhatsApp-first

Resolves in seconds

Seamless human handoff

Analytics that matter

PDPA compliant

Put Maya to the test, right now

Live in 48 hours, not 3 months

Connect

Train

Launch

Every conversation, measurable

Maya Console

Conversations by channel this week

Languages handled today

Resolved right now

Cheaper than one support hire

Startup

Growth

Enterprise

Malaysian teams, real results

Questions, answered

Ready to hire your AI team?